Studs Terkel - Working
“When America begins to pay attention to its unhappy work force—and eventually, it must—Working will still provide important insights, with its path-breaking exploration of what Mr. Terkel described as “the extraordinary dreams of ordinary people.”
This quote comes from Studs Terkel's book Working. It's a brilliant exploration of hundreds of people at work. If you have any responsibility for people at work, this is a brilliant study in empathy.